Terms and Conditions
30-day Money Back Guarantee
In case you are not satisfied with a product purchased via this website, we offer you a full 30-day money back guarantee.
If you wish to make use of the 30-day money back guarantee, please contact support at https://support.steelseries.com who will guide you through the process.
We accept payment by most major credit or debit cards and Paypal.
You can safely and comfortably pay with your credit card on steelseries.com. We have partnered with Adyen and Braintree, two of the leading payment service providers in the world, to handle your credit card details safely. We do not store your credit card details.
All orders ship within 24 business hours (excluding holidays and if otherwise noted at checkout). All customers receive a tracking number so they can follow their package during the entire transit time.
For shipments within the US and EU, please expect 2-5 business days for delivery. For all other shipments please expect 5-7 business days for delivery.
Shipments in the United States and Canada will be shipped with FedEx. Shipments going to countries in the Europe will ship with the United Parcel Service(UPS) or General Logistics Systems(GLS). Shipments going to Asia and Oceania will be shipped with DHL.
Cancellation & Changes
Please verify your order details as we cannot amend your order once processed to our warehouse for shipment. If you would like to cancel your order, please contact us immediately. Alternatively, you may cancel your order by logging in to your SteelSeries SSID account and canceling the order from the order dashboard. If additions to the order or different products are requested, kindly place a new order. In many cases it may be too late to cancel your order. In this case, it is best to wait for your package to be delivered and then going through the return process.
In some cases, you might be subjected to customs, import taxes or brokerage fee when ordering from steelseries.com. Please check with your local customs office for your local rules and regulations.
Shipments going to Canada will have all duties and taxes paid for and included in the shipping cost that is paid at checkout.
All orders to United States, Canada and Latin America are shipped from the United States. Orders placed within European countries will be shipped from Denmark. Orders placed in Asia and Oceania will be shipped from Hongkong.
We reserve the rights to cancel or adjust any order with price errors.
Campaigns And Offers
We do not have the possibility to activate any checkout codes after an order is completed. The checkout code must be activated during checkout for it to be valid.
We do not serve third party advertisements to you while using SteelSeries.com. However, we do work with website analytics and advertising partners, including Google, Facebook, Twitter and others to deliver SteelSeries advertisements on third party publisher websites, and these partners may set cookies on your computer's web browser. These cookies allow our partners to recognize your computer so that the ad server can show you SteelSeries advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using SteelSeries.com. In this way, ad servers may compile anonymous, de-identified information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements, and actions performed on subsequent visits to SteelSeries.com. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows SteelSeries to optimize the performance of our advertising campaigns and the usability of our website. In other words, we use analytics data in concert with data about our online ads that have been shown using the Google Ad Network, Facebook, or other online advertising networks. By doing so, we can understand how anonymous users interacted with our website after seeing our ads.
Warranty only covers defects of products caused by manufacturing. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, improper usage, water damage or other causes attributable to events outside the manufacturing process. Warranties given on products are as follows:
- United States and countries in Asia: 1-year warranty on all products.
- EU countries: 2-year warranty on all products.
All products are covered by local warranty regulations. Please check with your local distributor or retailer, if your country is not listed.