8. Delivery, Shipping, Taxes, Duties, and Fees
Delivery options, shipping fees, taxes, duties, import charges, and any additional charges will be displayed at checkout on the SteelSeries website. Free shipping will apply only to eligible campaign orders where expressly stated at checkout and subject to SteelSeries checkout conditions, delivery coverage, and market availability. Unless expressly stated otherwise, free shipping refers to standard shipping only and does not include taxes, duties, import charges, expedited shipping, or any remote-area surcharge that may apply. Any internet access charges or other costs incurred by a customer in connection with participation in the promotion or use of the SteelSeries website are not included and must be borne by the customer.
9. Returns and Refunds
If a customer returns a SteelSeries product purchased using the voucher code, any refund will be limited to the amount actually paid by the customer after application of the voucher discount, in accordance with SteelSeries’ applicable returns policy and mandatory consumer law. The voucher code will not be reissued, reinstated, or reused following a return, except where required by applicable law. Any free promotional item supplied with the order, including free KontrolFreek thumbsticks, may also not be reissued, reinstated, or redeemed again following a return. SteelSeries may require any such free promotional item to be returned together with the eligible product in order for a full refund to be processed, subject always to applicable law.
10. Misuse, Fraud, and Invalid Redemptions
SteelSeries reserves the right to cancel, refuse, suspend, or invalidate any voucher redemption or related order where it reasonably suspects misuse, fraud, abuse, duplicate redemption, automated use, resale activity, unauthorised distribution of voucher codes, manipulation of the promotion, incorrect information, or breach of these SteelSeries-specific terms or the applicable SteelSeries website terms.
SteelSeries may also take such action where necessary for legal, regulatory, technical, operational, or fraud-prevention reasons, to the extent permitted by applicable law.
11. Customer Information
Customers are responsible for providing correct, complete, and up-to-date information when placing an order on the SteelSeries website. SteelSeries is not responsible where an order, confirmation, delivery, refund, or related communication is affected by inaccurate or incomplete information supplied by the customer.
12. Data Protection
Where a customer visits the SteelSeries website or places an order using a SteelSeries voucher code, SteelSeries will process that customer’s personal data in accordance with SteelSeries’ Privacy Policy and applicable data protection laws.
Samsung and SteelSeries each act as independent controllers in respect of the personal data they respectively process in connection with this promotion and their respective parts of the customer journey.
Samsung is responsible for the personal data it processes in connection with the Samsung purchase, eligibility assessment, and issuance of the SteelSeries voucher code.
SteelSeries is responsible for the personal data it processes when a customer visits the SteelSeries website and places an order using the voucher code.
Unless otherwise expressly stated, customer personal data will not be shared between Samsung and SteelSeries for the purposes of administering this promotion, except where required by applicable law or where strictly necessary for fraud prevention, legal compliance, or the handling of customer claims.
13. Changes to the SteelSeries Offer
SteelSeries reserves the right to amend, suspend, withdraw, or cancel the SteelSeries offer, or to refuse or limit redemption of voucher codes, where reasonably necessary due to legal, regulatory, technical, operational, stock availability, fraud-prevention, or other circumstances outside SteelSeries’ reasonable control, provided that this does not affect any mandatory statutory rights of the customer.
Any material changes will be communicated where required by applicable law.
14. Limitation of Responsibility
Nothing in these SteelSeries-specific terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence, where such liability cannot be excluded under applicable law.
Subject to the above, and insofar as permitted by law, SteelSeries shall not be liable for:
any failure or delay caused by circumstances outside its reasonable control,
network, internet, software, hardware, transmission, or technical failures affecting access to the SteelSeries website or redemption flow,
any act or omission by Samsung relating to the Samsung purchase or voucher code issuance, or
any misuse of voucher codes by third parties not acting on behalf of SteelSeries.
Your statutory rights are unaffected.
15. Severability
If any provision of these SteelSeries-specific terms is found to be illegal, invalid, or unenforceable, that provision shall, to the extent required, be severed, and the remaining provisions shall continue in full force and effect.
16. Governing Law and Consumer Rights
These SteelSeries-specific terms are governed by the laws applicable in the customer’s country of residence, to the extent required by applicable consumer law. Nothing in these terms limits any mandatory consumer protection rights a customer may have under the laws of their country of residence. If a dispute arises in relation to a SteelSeries order or redemption on the SteelSeries website, the customer may bring proceedings before the courts of their country of residence or any other court available under applicable consumer law.
17. Relationship with Samsung Promotion Terms
These SteelSeries-specific terms apply solely to:
redemption of the SteelSeries voucher code on the SteelSeries website, and
fulfilment of eligible SteelSeries orders.
Eligibility for the Samsung promotion, the qualifying Samsung purchase, the Samsung purchase process, the Samsung return period, and issuance of voucher codes remain governed by the applicable Samsung promotion terms and conditions. In the event of any conflict between the Samsung promotion terms and these SteelSeries-specific terms, these SteelSeries-specific terms shall prevail solely in relation to redemption and fulfilment on the SteelSeries website, while the Samsung promotion terms shall prevail in relation to the Samsung purchase and voucher code issuance.