Inventory Count Shipping Delay will have delayed shipping from December 29th - the week of January 8th for a yearly inventory count. Here’s a quick FAQ to clear up any confusion about a shipments placed around the first week of January 2018.

As a token of our thanks for your understanding, any orders placed during the cycle count (December 29 - the week of January 8th) may use discount code PATIENCE15 for 15% off at checkout.*
* Not valid in combination with other promotions, or for items already discounted.

What are you doing and why?

You may have heard of retail stores doing inventory once a year, and our warehouses need to do the same to start the year off right. This auditing technique helps us to verify inventory accuracy and prevent errors.

Why are orders delayed during the cycle count?

It’s like when you’re trying to do a math problem and your friend keeps saying random numbers to mess you up. Simply put, orders can’t be shipped while inventory is being counted.

When will my order be shipped?

All orders will resume shipping during the week of January 8th.

Can I still place an order during the cycle count?

Yes, you can still place any orders during this time, however it will not be shipped until the week of January 8th.

Can I cancel an order placed during the cycle count?

Yes, if you’ve placed an order during the cycle count and decide you don’t want to wait, you can easily cancel your order.

When does the cycle count end?

The cycle count ends early in the week of January 8, so any orders placed after that will ship as normal.